https://www.mmmediainc.com/home daily 1.0 2021-08-17 https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628873758023-QIY7YZOZPIEZKL7Q9DG6/iStock-1250307252.jpg MM Media Inc - Ideas & Actions To Support Customers Experience is Key For over 20 years, MM Media has been helping companies deliver high-quality customer service. We strive to make communication seamless, personal, and efficient. From email, web, chat, text, and social media, we help multi-national companies get answers to their customers every day. https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628874381201-K8JPIC3FHQV6IG7Y0G1P/Supportology+v2-1.png MM Media Inc - Ideas & Actions To Support Customers - We wrote the book! Seriously! We believe so much in our approach, and see much it helps our employees and our customers we wrote a book about it. Download a copy and see if you think our approach can help your business. https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628873488125-717SWYMMLEU01W9Q63NS/iStock-1248486111.jpg MM Media Inc - Ideas & Actions To Support Customers https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628873587013-MU5DB04T71XZHHYO3ST3/iStock-1074983828.jpg MM Media Inc - Ideas & Actions To Support Customers https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628799318554-CPCFAYKR31HHEY53AZOR/iStock-530927290.jpg MM Media Inc - Ideas & Actions To Support Customers https://www.mmmediainc.com/about daily 0.75 2021-08-13 https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628872779617-3C199ACPHF1N4EBF6PEW/iStock-934673010.jpg MM Media - About Us - Who We Are For over 15 years, MM Media has been helping marketing departments deliver high-quality customer service. From in- and outbound voice, email, web, chat, text, social media response, customer service, and back-office support, MM Media helps its partners and their customers get the right answers. We are not just another “call center.” We are a team that becomes invested in our partners because we know that if you succeed, we succeed. https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628872953544-YQAY8R912H48O5BKT41R/iStock-853884086.jpg MM Media - About Us - What Makes Us Tick We believe by making everyone in the sales chain successful; we will ultimately make the company successful. Together we strategize to create solutions to improve communications and customer service, customizing workflows for your company and not a workflow your company has to bend to. https://www.mmmediainc.com/help-desk daily 0.75 2021-08-13 https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628803793450-CO4Z6X3914DCMXO5QVF6/iStock-657292828.jpg MM Media - Help Desk - Highly Trained Problem Solvers MM Media’s team of experts becomes your customer support department by responding to issues quickly, often before you even know about them. Covering everything from your internal portals, e-commerce websites, and mobile applications, we provide end-to-end solutions for all of your support needs. https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628803861171-D64ICE667HODDU0A8BIH/iStock-506910700.jpg MM Media - Help Desk - What makes us different is our approach to support. Your customers are not just another ticket number. They are a person who deserves our time and attention. Our support staff doesn’t have hard quotas or time limits per case. Instead, each agent is encouraged to do their best to help the customer. https://www.mmmediainc.com/social-media daily 0.75 2021-08-13 https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628872408435-NP1J3QG9RN4NQHJG3I49/iStock-1211929999.jpg MM Media -Social Media Response - Ratings & Reviews Management Customer experience is critical to our client's business success. In today's tech-savvy marketplace, everyone is looking at ratings and reviews before purchasing new products. We monitor these online interactions to provide customer service and solve problems to keep your reputation as high as possible. https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628872265555-NTPWACT7HCYMFN5ZQJF1/iStock-1219700578.jpg MM Media -Social Media Response - 24/7 Monitoring & Support Social media is a 24/7 virtual beast. Whether your customer is looking for answers during the day or in the middle of the night, we are there to answer. Our team of social media strategists is at work when you are not by supporting your customers and increasing your brand equity. https://www.mmmediainc.com/contact daily 0.75 2024-01-31 https://www.mmmediainc.com/our-approach daily 0.75 2021-08-17 https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628865430119-844FS3ASCF6PHQNXEJC9/Screen+Shot+2021-08-13+at+10.36.58+AM.png MM Media - Our Approach - Web When customers call, they expect the agent to be technology savvy. You need to be able to troubleshoot their browser or mobile device and if there is a problem, be able to write up a concise bug report for the development team. https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628869543841-E47UFOR0J8QOANXD652R/Screen+Shot+2021-08-13+at+11.40.44+AM.png MM Media - Our Approach - Text Messages People can’t live without their phones. Even with mobile-friendly websites, it is hard to engage in a chat. By providing them with a means to communicate over text, when a problem is more complicated, you can have the customer send in pictures and initiate a voice conversation. https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628865901103-P5RIYUP56BM95333XK9L/Screen+Shot+2021-08-13+at+10.44.51+AM.png MM Media - Our Approach - Live Chat By providing chat, you can be where your customer is when they are using your websites, portals or mobile apps. Faster communications, lead to faster answers and happier customers. https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628865271356-ETE6ZCLI6P8UM1ARIO98/Screen+Shot+2021-08-13+at+10.34.16+AM.png MM Media - Our Approach - Social Media Customers have a 24/7 outlet, and they think your company should be available 24/7. We’ve found that a lot of times the customer is just looking for someone to talk to. By moving them into a direct message format, we can get them to focus on the problem and stop others from joining in. In fact, if you solve their problem, you’ve now created one more Brand Ambassador. https://images.squarespace-cdn.com/content/v1/61157baa324f2063c8a2f6a9/1628869976123-LLD524IIKIDFX673U07S/Supportology+v2-1.png MM Media - Our Approach - We believe in Supportology so much, we even wrote a book!